Shipping policy
Shipping Policy
1. Processing Time
Orders are processed within [1–3] business days after payment confirmation. Orders placed on weekends or holidays are processed the next business day.
2. Shipping Times
- United States: [7–15] business days
- United Kingdom: [8–16] business days
- Australia / International: [10–20] business days
Delivery times are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or high demand.
3. Shipping Costs
Shipping costs are calculated at checkout. [Free shipping on orders over $___ — edit or remove.]
4. Tracking
A tracking number is emailed once your order ships. Allow up to [48] hours for tracking to activate.
5. Customs & Duties
International orders may be subject to import taxes or customs duties, which are the responsibility of the customer.
6. Incorrect Addresses
We are not responsible for orders shipped to an incorrect address provided by the customer. Please verify your details before ordering.
7. Lost or Damaged Packages
Contact hello@joincoldera.com within [7] days of delivery for damaged items or non-delivery. We will investigate and resolve accordingly.
8. Contact
Questions? Email hello@joincoldera.com.